Do you work on eBikes?

The short answer is yes. And if you've called around, you'll find we're one of the few that will at least take a look.

We are certified and qualified to work on the drive system from many manufactures including but not limited to: Bosch, Shimano StEps, Bafang, Fazua... this includes many brands of bicycles. We are able to run basic to advanced diagnostics, read error codes and typically provide quick, realistic and qualified service for your eBike. It doesn't matter if you purchased it from us, online or another dealer. We are known as the spot for eBike help in Central Texas.

What we can and will do

• We are almost always willing to take a look. We have two levels of diagnostics that help us help you. If it is decided a repair can happen, we may require a deposit.
• We do warranty work for many brands. Typically unless otherwise specified by us, you pay us and get reimbursed by the brand. As a small business, some brands have unfortunately refused to pay us in a timely manner, so this policy is non-negotiable. 
• eBike Tune-Ups are recommend when you start feeling the bike isn't performing to your expectation. We can fix that!
• The #1 issue we run into when dealing with eBikes is brake performance. Many brands get away with selling you a product that will not stop effectively. We plan on solving this problem one eBike at a time, so please contact us about upgrades!
• On eBikes, flat tires can cost up to $50 for just one fix. If you don't like to spend money more than once, or you just don't like going without your eBike for repairs, we install a product called Tannus Armor that makes your tubes basically bullet-proof. One time fee and one time shop drop-off for beautiful peace of mind. 

What we can't and won't do

• We do not repair batteries - if a battery is bad, it's bad. We are able to test the battery for voltage to help you understand if the battery is bad or if there is another issue (the controller is typically a culprit)
• We do not repair electric motorcycles.
• We do not repair gas-driven cycles.
• We do not (typically) sell or work on after-market eBike kits. If a bike was not designed to be an eBike, we have found that they are not safe to be ridden as such.
• We do not let brands dictate our prices. Many direct-to-consumer brands will have us perform warranty work on their behalf. You will pay for the work that we performed, and it is up to you to collect payment from the brand afterwards. 
• We do not cut corners. Every bike we work on needs to leave our business if safe operating condition. If we can't agree on what that means, we will not perform the work.