Pick-up • Delivery • On-Site Service
Kyle Cyclery offers pick-up, delivery and on-site service, the associated costs are listed below:
Free - Kyle / Buda
$10 - Wimberley / Driftwood
$15 - San Marcos, South Austin (addresses South of Slaughter) and West of 35
$50 - Bastrop, Lockhart, New Braunfels, Dripping Springs
A general $75 service charge applies to most other areas within 1 hour of our location in Kyle.
Service charges can vary slightly based on your exact location, but if you're getting a considerable amount of work done on your bike(s), the delivery fee will go down.
We can perform some services at your location, this decision is only made once we fully understand the total scope of work to be performed. All pick-up and delivery is by appointment only. You can book an appointment by clicking here.
Free - Kyle / Buda
$10 - Wimberley / Driftwood
$15 - San Marcos, South Austin (addresses South of Slaughter) and West of 35
$50 - Bastrop, Lockhart, New Braunfels, Dripping Springs
A general $75 service charge applies to most other areas within 1 hour of our location in Kyle.
Service charges can vary slightly based on your exact location, but if you're getting a considerable amount of work done on your bike(s), the delivery fee will go down.
We can perform some services at your location, this decision is only made once we fully understand the total scope of work to be performed. All pick-up and delivery is by appointment only. You can book an appointment by clicking here.
What to expect when we come to you?
- Your appointment will be confirmed by your choice of contact method.
- When we are headed your way, we will give you a heads-up so you know approximately when to expect us.
- Upon arrival, you have the option to meet us outside (at the curb or garage).
- You could also notify us of where the bicycle is and we will collect it.
- Meet us outside upon arrival
- Notify us of where the bicycle should be left and we will take a photo once it's in the designated area
- Most basic services can be performed at your location, for complex repairs we much prefer to have all the resources our physical location provides.
- On-site service has a minimum fee of $75, this does not include the fees associated with coming to your location but may be a combination of labor and parts or accessories.
- Generally speaking, we prefer to not enter your home or your yard for any service. We do understand that, with items like exercise bikes, the only real option is to service it where it is used. In these instances, we ask that your pets be kept away from us while working and that the area we are performing work is accessible and tidy.
How do we collect payment?
We use Square for all of our payment processing. This means we can send an invoice to your email or phone number where you can click a secure link and pay us online. A $5 fee will be applied to all invoices. We can also take cards or cash, but change will not be carried on hand.
Bicycle purchases usually meet or exceed our delivery minimum and must be paid in full via emailed invoice before delivery will occur.
We use Square for all of our payment processing. This means we can send an invoice to your email or phone number where you can click a secure link and pay us online. A $5 fee will be applied to all invoices. We can also take cards or cash, but change will not be carried on hand.
Bicycle purchases usually meet or exceed our delivery minimum and must be paid in full via emailed invoice before delivery will occur.
Cancellations and No-Shows
We completely understand if you cannot make the original appointment time! The Kyle Cyclery is very small team and requires a reasonable amount of notice if you need to cancel or reschedule an appointment. If we show up, and we haven't seen or heard from you within a reasonable amount of time, we will go home. If you want us to come back and perform the original service, you are responsible for fees that were wasted the first time.
We completely understand if you cannot make the original appointment time! The Kyle Cyclery is very small team and requires a reasonable amount of notice if you need to cancel or reschedule an appointment. If we show up, and we haven't seen or heard from you within a reasonable amount of time, we will go home. If you want us to come back and perform the original service, you are responsible for fees that were wasted the first time.
We've been doing pickups and deliveries for years. All you need to do is clearly and honestly communicate with us, and we promise excellent and timely service. You'll be back riding in no time!